Booking Conditions

Please note that it is essential to read and understand the conditions of booking below when you book. Please ensure you have read and understood the itinerary and rating of the trip/s you are booking. Terhaal Travel and Tourism accepts bookings subject to the following conditions: 

Validity

The prices listed are based on the costs at the time of pricing. Terhaal reserves the right to alter these prices at any time. The price of your trip is guaranteed when you have paid in full. All information in our website is accurate to the best of our knowledge, but please note that changes to our trips (which can be significant) can and do occur. Terhaal will make every effort to keep you informed of any changes, but ct be held liable for any alterations made to the itineraries. Please refer to our website for the most recent update to any trip.

Payment Terms

1. Scheduled Day and Weekend Trips:

Seats are only guaranteed for those who make the full payment. 
100% is due 3 days prior to departure date. 

2. Adventure holidays & Tailored Trips:

Seats are only guaranteed for those who make a deposit of at least 25% of the total price. 
25% of total amount is due 40 days prior the start of the trip. 
100% is due 21 days prior to departure date
 

Cancellation by the Traveler

Loss of monies paid applies to all cancelled reservations. The date of trip cancellation is the date on which the written cancellation is received by Terhaal. The loss of monies paid is as follows, per person:

1. Scheduled Day and Weekend Trips

7 days or more prior to trip departure - Loss of deposit. 
Between 3 and 7 days prior to trip departure - 50% of total booking cost or loss of deposit; whichever is the greater. 
Less than 3 days prior to departure - 100% of total booking cost tour.

2. Adventure Holidays and Tailored Trips

40 days or more prior to trip departure - Loss of deposit. 
Between 21 and 39 days prior to trip departure - 25% of total booking cost or loss of deposit; whichever is the greater. 
Less than 21 days prior to departure - 100% of total booking cost tour. 

Cancellation by Terhaal

Terhaal reserves the right to cancel any trip before it is guaranteed to run, but will not cancel a tour less than 60 days before departure. A trip is guaranteed to run once it has one fully-paid traveler, unless minimum numbers state otherwise. This applies to departures within the validity range. Terhaal reserves the right to cancel any trip, including a guaranteed trip, at any time prior to departure due to natural disasters or other external events which make it unviable for Terhaal to operate our planned schedule. If Terhaal cancels a group adventure trip on which you are holding a fully paid booking you may choose between an alternative trip or a full refund. The company is not responsible for any incidental expenses that you may have incurred as a result of your booking such as visas, vaccinations, non-refundable flights or loss of enjoyment, etc. If the alternative trip chosen is of a lower value than that originally booked then you are entitled to a refund of the price difference. If the alternative tour chosen is of a higher value then you will pay the difference in price. 

Booking Amendments

If you wish to change your booking in any way, the following fees will apply:

1. Transfer from one tour to another:

Amendment request received by Terhaal 40 days or more prior to your original tour departure date - USD60 per person per change. A transfer can only be made to a departure date within the current validity.

Amendment request received by Terhaal less than 40 days prior to your original tour departure date - charges as per cancellation fees.

If there has been any change in the price of the tour you change your booking to, since the time of your original reservation, the new tour price will apply to the new reservation. These fees are in addition to any charges levied by hotels or ground operators.
 

2. Changes to any other arrangements made in conjunction with your tour booking (eg: hotels, transfers, etc.)

Amendments to any other arrangements made in conjunction with your tour reservation will incur a USD25 administration fee per booking per change. This fee is in addition to any charges levied by hotels or ground operators.

3. No amendments are permitted to your booking within 10 days of departure. 

 

Late Bookings

For the 'Adventure Holidays' bookings made within 15 days of departure, Terhaal reserves the right to charge a late booking fee of USD50 per booking. On some trips it might not possible for us to accept late bookings.